Reporting a security concern

NeuroTap takes the security of our members' information seriously. If you think you have found a security problem in the NeuroTap app, website or service, please tell us.

How to report: email compliance@neurotaphealth.com. Describe what you found and how to see it. Please do not include anyone's health or personal information.

What we do: we confirm we received your report within 5 business days; we look into it, fix it, and tell you when it is fixed; if a problem puts member information at risk, we tell the members affected.

Good-faith reports: we will not take legal action against anyone who reports a problem in good faith, avoids accessing or keeping member data, and gives us time to fix the problem before making it public.